Question 1

Do you deliver gym equipment nationwide?

Accepted Answer

Yes, we deliver to all nine provinces in South Africa. Gauteng typically receives deliveries within 2-4 business days, Cape Town and the Western Cape within 3-5, and outlying areas within 5-10.

Question 2

Is installation included with commercial equipment?

Accepted Answer

Professional installation is included with most commercial equipment purchases. Our technicians ensure your machines are assembled, positioned, and tested before handover.

Question 3

What warranty do you offer?

Accepted Answer

All new equipment comes with a minimum 2-year warranty covering structural defects and faulty components. Wear-and-tear parts such as cables and upholstery are covered for 12 months under normal use.

Question 4

Can I visit a showroom or collect in person?

Accepted Answer

We are a warehouse-direct fulfilment business, not a retail storefront, so we don't sell over the counter or offer local pickup. Our fulfilment centre is at 24 Auckland Street, Apex, Benoni, Gauteng, open Monday to Saturday, 08:00 to 18:00 SAST. Every order ships insured by courier to your address, and commercial equipment is installed on site by our technicians.

Question 5

Do you offer financing for commercial gyms?

Accepted Answer

Yes, qualified business clients can apply for a trade account with flexible payment terms. We also partner with select finance providers for equipment rental and lease-to-own options.

Question 6

How do I know which equipment is right for my space?

Accepted Answer

Contact our team for a free consultation. We will review your floor plan, membership goals, and budget to recommend a tailored equipment mix.

Question 7

What is your return policy?

Accepted Answer

Unused equipment in original packaging may be returned within 14 days of delivery. Damaged or defective items must be reported within 48 hours with supporting photos.

Question 8

Are your products Google Merchant Center compliant?

Accepted Answer

Yes. We provide accurate titles, descriptions, pricing, availability, condition, MPN/GTIN, and image links for all listed products to ensure compliance with Google Merchant Center policies.

Frequently Asked Questions